Appeals, Complaints, and Grievances

Appeal – Submit an appeal if your Application For Housing was denied, and you would like for it to be reconsidered.

Complaints – Submit a complaint if you have an issue about the property, where you live or will be living in.

Grievances – Submit a grievance if you would like a decision management has made to be reconsidered.

Policy Documents

Policy
Appeal Form
Complaint Form
Grievance Form

Translated Documents

Arabic
- Policy – سياسة
- Forms – الاستمارات
Chinese
- Policy – 政策
- Forms – 表格
Korean
- Policy – 정책
- Forms – 양식
Russian
- Policy – Политика
- Forms – Формы
Spanish
- Policy – Política
- Forms – Formularios
Tagalog
- Policy – Patakaran
- Forms – Mga porma
Vietnamese
- Policy – Chính sách
- Forms – Biểu mẫu

Submission Form Below

Concerns and Feedback

Basic Info

Please provide your basic information so we know how to respond to your Concern/Feedback

Date(Required)

MM slash DD slash YYYY

Today’s Date

Location(Required)

Name(Required)

First Last

Phone(Required)

Submission Type

Are you submitting for an APPEAL(Required)

Yes

Appeal – Your application was denied, and you want to be reconsidered.

Are you submitting for a COMPLAINT(Required)

Yes

Complaint – You have a complaint about the property where you live, will be living NOT related to a management decision.

Are you submitting for a GRIEVANCE(Required)

Yes

Grievance – You have a grievance against a management decision that you would like to be reconsidered.

SUBMISSION ERORR

You have selected NO to Appeal, Complaint, or Grievance. NOTHING WILL BE SUBMITTED

Appeal Section

APPEAL STAGES: (1) Denial made by Building Management (On-Site Staff); (2) First Appeal made to Compliance Staff (impartial member of CCH); (3) Further Appeals must be filed as a grievance (see grievance section).

Date of Denial(Required)

MM slash DD slash YYYY

Please provide the date you received the denial of your application.

First Appeal(Required)

Yes

Is this the first time you are appealing the denial of your application?

Reason for Denial(Required)

Failure to Respond

Criminal History

Over Income Limit

Under Minimum Income

Denied Adding Occupant

Denied Reasonable Accommodation/Modification

Other

What were the stated reason(s) for the denial of your application?

Appeal Response(Required)

Review/Contact in WRITING

Review/Schedule VIRTUAL meeting

Review/Schedule IN-PERSON meeting

How would you like your appeal or concerns addressed.

Reason for Appeal(Required)

Please provide the reason(s) your appeal should be granted, and you can submit any supporting documents via email to appeals@cchnc.org

Appeal Supporting Documents

Drop files here or

Max. file size: 100 MB.

Complaint Section

COMPLAINT STAGES: (1) First Level Resolution to be made with Building Management (On-Site Staff); (2) Second Level Resolution to be made with Portfolio Manager (Oversight of On-Site Staff; (3) Third Level Resolution to be filed as a grievance (see grievance section).

First Complaint(Required)

Yes

Is this your first time filing a complaint on this specific

What Happened(Required)

Excessive Noise

Tenant/Guest Inappropriate Behavior

Trafficking/Trespassing

Staff Misconduct

Vandalism

Other

Date of Complaint Issue(Required)

MM slash DD slash YYYY

What is the date of the issue or when did it happen?

Time of Complaint Issue(Required)

Hours

Minutes

AM/PM

What is the time, approximately, of the issue when it happened?

Where it Happened(Required)

List the location or locations the issue happened.

Who was Involved(Required)

List the name or names of those involved in the issue.

Who was a Witness(Required)

List name or names of any witness, if none, write “none”

Complaint Response(Required)

NONE, INFORMATIONAL purposes only

Review/Contact in WRITING

Review/Schedule VIRTUAL meeting

Review/Schedule IN-PERSON meeting

How would you like your complaint/concerns addressed?

Additional Details

Complaint Supporting Documents

Drop files here or

Max. file size: 100 MB.

Grievance Section

GRIEVANCE STAGES: (1) First Level Resolution to be made with Portfolio Manager (Oversite of On-Site Staff), if Portfolio Manager has already responded or was involved, it will go to the Associate Director of Property Management for an Informal Hearing; (2) Second Level Resolution to be made with Compliance Staff (impartial member of CCH) and can be an Informal or Formal Hearing; (3) Third Level Resolution to be made with Director of Property Management; (4) Final Decision to be mad with a CCH Executive with oversight of Property Management Department.

First Grievance(Required)

Yes

Disability Grievance(Required)

Yes

Unsure

Is your grievance related to your claimed disability? If so, the Section 504 Grievance Procedures apply.

Date of Grievance Issue(Required)

MM slash DD slash YYYY

What is the date of the issue or when did it happen?

Time(Required)

Hours

Minutes

AM/PM

What is the time, approximately, of the issue when it happened?

Where it Happened(Required)

List the location or locations the issue happened.

Grievance Response(Required)

Review/Contact in WRITING

Review/Schedule VIRTUAL meeting

Review/Schedule IN-PERSON meeting

What Happened(Required)

Grievance Supporting Documents

Drop files here or

Max. file size: 100 MB.

PLEASE TAKE NOTICE – Grievances

The following considerations of circumstances when determining to deny or terminate assistance or evict because of action or failure to act by members of the family: (1) Management and Hearing Officers must consider all relevant circumstances; (2) Management and Hearing Officers may impose requirements that other family members not reside in the unit or receive assistance; (3) Admission Denials, assistance termination or evictions due to illegal use of drugs or alcohol abuse by a member no longer engaged in such behavior: Management and Hearing Officers should consider any successful and completed supervised drug or alcohol rehabilitation program, or otherwise successfully rehabilitated (42 U.S.C. 13661). Requests for evidence may be required; (4) If the family includes person(s) with disabilities any decision concerning such action is subject to considerations of reasonable accommodation in accordance with 24CFR, Part 8; (5) Management and Owner’s actions must be consistent with fair housing and equal opportunity provisions of 24 CFR SS 51.05 and 24 CFR Part 5, Subpart L, for protections for victims of domestic violence, dating violence, sexual assault, or stalking; (6) Evictions considered as a last resort, non-payment cases should offer fair and reasonable payment plan must be offered, and considerations of health, safety and quiet enjoyment must be balanced with a consideration that residents may have no other housing options nor complete control over all household members and guests.