Resident Portal

Concerns and Feedback

Basic Info

Please provide your basic information so we know how to respond to your Concern/Feedback

Date(Required)

YYYY dash MM dash DD

Today’s Date

Location(Required)

Compliance Assigned A-F(Required)

Portfolio A-F

Please select the option above as it helps route to the correct staff member.

Compliance Assigned G-O(Required)

Portfolio G-O

Please select the option above as it helps route to the correct staff member.

Compliance Assigned P-S(Required)

Portfolio P-S

Please select the option above as it helps route to the correct staff member.

Compliance Assigned T-Z(Required)

Portfolio T-Z

Please select the option above as it helps route to the correct staff member.

Portfolio Manager 1(Required)

Deanna Miller

Please select the option above as it helps route to the correct staff member.

Portfolio Manager 2(Required)

Derrick Ali

Please select the option above as it helps route to the correct staff member.

Portfolio Manager 3(Required)

Kristen Smith

Please select the option above as it helps route to the correct staff member.

Portfolio Manager 4(Required)

Michelle Chan

Please select the option above as it helps route to the correct staff member.

Portfolio Manager 5(Required)

Willie Smith

Please select the option above as it helps route to the correct staff member.

Name(Required)

First Last

Phone(Required)

Submission Type

ONLINE SUBMISSION TYPE(Required)

APPEAL (Your Application was denied and you want it to be reconsidered)

COMPLAINT (You have a complaint about the property where you live/will be living NOT related to a Management decision)

GRIEVANCE (You have a grievance against a Management decision that you would like to be reconsidered)

FEEDBACK (You have general information or feedback you’d like to give to us)

Please select only one option.

Response for Feedbacks(Required)

No Response, INFORMATIONAL ONLY

How would you like us to respond to this submission?

Response Preference(Required)

No Response, INFORMATIONAL ONLY

Response IN WRITING

Respond and MEETING

How would you like us to respond to this submission?

Meeting Option(Required)

VIRTUALLY

IN-PERSON

You are submitting an APPEAL(Required)

APPEAL

Please select APPEAL

You are submitting a COMPLAINT(Required)

COMPLAINT

Please select COMPLAINT

You are submitting a GRIEVANCE(Required)

GRIEVANCE

Please select GRIEVANCE

You are submitting FEEDBACK(Required)

FEEDBACK

Please select FEEDBACK

Supporting Documents

Drop files here or

Max. file size: 1 GB.

Please add any supporting document you want for us to review.

General Feedback Details(Required)

Up to 250 characters

Appeal Section

APPEAL STAGES: (1) Denial made by Building Management (On-Site Staff); (2) First Appeal made to Compliance Staff (impartial member of CCH); (3) Further Appeals must be filed as a grievance (see grievance section).

First Appeal(Required)

Yes

Is this the first time you are appealing the denial of your application?

Appeal Stage Level(Required)

FIRST LEVEL

Please select the option above as it helps route to the correct staff member. It will go to the Compliance Staff.

NOT First Appeal

SELECT GRIEVANCE ABOVE

Date of Denial(Required)

YYYY dash MM dash DD

Please provide the date you received the denial of your application.

Reason for Denial(Required)

Failure to Respond

Criminal History

Over Income Limit

Under Minimum Income

Denied Adding Occupant

Denied Reasonable Accommodation/Modification

Other

What were the stated reason(s) for the denial of your application?

Reason for Appeal(Required)

Up to 250 characters. Please provide the reason(s) your appeal should be granted, and you can submit any supporting documents via email to appeals@cchnc.org

Complaint Section

COMPLAINT STAGES: (1) First Level Resolution to be made with Building Management (On-Site Staff); (2) Second Level Resolution to be made with Portfolio Manager (Oversight of On-Site Staff; (3) Third Level Resolution to be filed as a grievance (see grievance section).

First Complaint(Required)

Yes

Is this your first time filing a complaint on this specific

Complaint Stage Level 1(Required)

FIRST LEVEL

Please select the option above as it helps route to the correct staff member. This will go to Building Management.

Community Manager Involvement(Required)

Yes

Has your Community Manager already been involved to resolve your complaint?

Portfolio Manager Involvement(Required)

Yes

Has the supervisor for the Community Manager already been involved to resolve your complaint?

Complaint Stage Level 1 (First)(Required)

FIRST LEVEL

Please select the option above as it helps route to the correct staff member. This will go to Building Management.

Complaint Stage Level 2(Required)

SECOND LEVEL

Please select the option above as it helps route to the correct staff member. This will go to supervision of Building Management.

Complaint Stage Level 3(Required)

THIRD LEVEL

Please select the option above as it helps route to the correct staff member. This will go to the Compliance Staff (Impartial Member).

What Happened(Required)

Excessive Noise

Tenant/Guest Inappropriate Behavior

Trafficking/Trespassing

Staff Misconduct

Vandalism

Other

Date of Complaint Issue(Required)

YYYY dash MM dash DD

What is the date of the issue or when did it happen?

Time of Complaint Issue(Required)

Hours

Minutes

AM/PM

What is the time, approximately, of the issue when it happened?

Where it Happened – Complaint(Required)

List the location or locations the issue happened.

Who was Involved(Required)

List the name or names of those involved in the issue.

Who was a Witness(Required)

List name or names of any witness, if none, write “none”

Additional Details

Up to 250 Characters

Grievance Section

GRIEVANCE STAGES: (1) First Level Resolution to be made with Portfolio Manager (Oversite of On-Site Staff), if Portfolio Manager has already responded or was involved, it will go to the Associate Director of Property Management for an Informal Hearing; (2) Second Level Resolution to be made with Compliance Staff (impartial member of CCH) and can be an Informal or Formal Hearing; (3) Third Level Resolution to be made with Director of Property Management; (4) Final Decision to be mad with a CCH Executive with oversight of Property Management Department.

First Grievance(Required)

Yes

Disability Grievance(Required)

Yes

Unsure

Is your grievance related to your claimed disability? If so, the Section 504 Grievance Procedures apply.

Portfolio Manager Involved(Required)

Yes

Has the Portfolio Manager or the Supervisor for the Community Manager been involved to resolve your Grievance?

Associate Director Involvement(Required)

Yes

Has the Associate Director of Property Management or the Supervisor for the Portfolio Manager been involved to resolve your Grievance?

Director of PM Involvement(Required)

Yes

Has the Director of Property Management or the Supervisor for the Associate Director been involved to resolve your Grievance?

Grievance Stage Level 1(Required)

FIRST LEVEL

Please select the option above as it helps route to the correct staff member. This will go to Building Management.

Grievance Stage Level 2(Required)

SECOND LEVEL

Please select the option above as it helps route to the correct staff member. This will go to supervision of Building Management or Compliance Staff.

Grievance Stage Level 3(Required)

THIRD LEVEL

Please select the option above as it helps route to the correct staff member. This will go to the Department Director.

Grievance Stage Level 4(Required)

FINAL DECISION

Please select the option above as it helps route to the correct staff member. This will go to a CCH Executive.

Grievance Stage Level 1 (FIRST)(Required)

FIRST LEVEL

Please select the option above as it helps route to the correct staff member. This will go to supervision of Building Management or Impartial Compliance Staff member.

Grievance Stage Level 3(Required)

THIRD LEVEL

Please select the option above as it helps route to the correct staff member. This will go to an Impartial Compliance Staff member or Department Director.

Date of Grievance Issue(Required)

YYYY dash MM dash DD

What is the date of the issue or when did it happen?

Time(Required)

Hours

Minutes

AM/PM

What is the time, approximately, of the issue when it happened?

Where it Happened – Grievance(Required)

List the location or locations the issue happened.

What Happened – Grievance(Required)

Up to 250 Characters

PLEASE TAKE NOTICE – Grievances

The following considerations of circumstances when determining to deny or terminate assistance or evict because of action or failure to act by members of the family: (1) Management and Hearing Officers must consider all relevant circumstances; (2) Management and Hearing Officers may impose requirements that other family members not reside in the unit or receive assistance; (3) Admission Denials, assistance termination or evictions due to illegal use of drugs or alcohol abuse by a member no longer engaged in such behavior: Management and Hearing Officers should consider any successful and completed supervised drug or alcohol rehabilitation program, or otherwise successfully rehabilitated (42 U.S.C. 13661). Requests for evidence may be required; (4) If the family includes person(s) with disabilities any decision concerning such action is subject to considerations of reasonable accommodation in accordance with 24CFR, Part 8; (5) Management and Owner’s actions must be consistent with fair housing and equal opportunity provisions of 24 CFR SS 51.05 and 24 CFR Part 5, Subpart L, for protections for victims of domestic violence, dating violence, sexual assault, or stalking; (6) Evictions considered as a last resort, non-payment cases should offer fair and reasonable payment plan must be offered, and considerations of health, safety and quiet enjoyment must be balanced with a consideration that residents may have no other housing options nor complete control over all household members and guests.