Resident Portal

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You have selected NO to Appeal, Complaint, or Grievance. NOTHING WILL BE SUBMITTED

APPEAL STAGES: (1) Denial made by Building Management (On-Site Staff); (2) First Appeal made to Compliance Staff (impartial member of CCH); (3) Further Appeals must be filed as a grievance (see grievance section).

COMPLAINT STAGES: (1) First Level Resolution to be made with Building Management (On-Site Staff); (2) Second Level Resolution to be made with Portfolio Manager (Oversight of On-Site Staff; (3) Third Level Resolution to be filed as a grievance (see grievance section).

GRIEVANCE STAGES: (1) First Level Resolution to be made with Portfolio Manager (Oversite of On-Site Staff), if Portfolio Manager has already responded or was involved, it will go to the Associate Director of Property Management for an Informal Hearing; (2) Second Level Resolution to be made with Compliance Staff (impartial member of CCH) and can be an Informal or Formal Hearing; (3) Third Level Resolution to be made with Director of Property Management; (4) Final Decision to be mad with a CCH Executive with oversight of Property Management Department.

The following considerations of circumstances when determining to deny or terminate assistance or evict because of action or failure to act by members of the family: (1) Management and Hearing Officers must consider all relevant circumstances; (2) Management and Hearing Officers may impose requirements that other family members not reside in the unit or receive assistance; (3) Admission Denials, assistance termination or evictions due to illegal use of drugs or alcohol abuse by a member no longer engaged in such behavior: Management and Hearing Officers should consider any successful and completed supervised drug or alcohol rehabilitation program, or otherwise successfully rehabilitated (42 U.S.C. 13661). Requests for evidence may be required; (4) If the family includes person(s) with disabilities any decision concerning such action is subject to considerations of reasonable accommodation in accordance with 24CFR, Part 8; (5) Management and Owner’s actions must be consistent with fair housing and equal opportunity provisions of 24 CFR SS 51.05 and 24 CFR Part 5, Subpart L, for protections for victims of domestic violence, dating violence, sexual assault, or stalking; (6) Evictions considered as a last resort, non-payment cases should offer fair and reasonable payment plan must be offered, and considerations of health, safety and quiet enjoyment must be balanced with a consideration that residents may have no other housing options nor complete control over all household members and guests.